Status Tracker is an online tool for managing and tracking jobs and projects. Our case studies are a great way to get an insight in to how different industries are using Status Tracker to streamline their workflow.
IT Support Company
The Status Tracker system has lots of features but the one that this IT company uses the most is the ticketing module. It allows them to add and monitor IT issues raised by their customers.
The IT Company can add external users so that their customers can log on to a simple version of the system and log issues themselves and receive status updates. Notifications are also sent immediatley to the IT Company allowing them to act fast when a new issue is raised.
All tickets are logged in the system and easly accessed from the customers record on the system.
The IT company also uses the quotes and invoices modules to bill their customers for time spent resolving issues.